IT support on-site, from Vancouver to Langley.
We look after the networks, laptops, accounts and servers of businesses along the Fraser, from downtown Vancouver to Langley Township. Most of the work happens remotely; when something needs hands on hardware, we come to you.
The cities we come out to.
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IT support in Vancouver
Downtown and Gastown offices, Mount Pleasant studios, and the shops and light industry along the Fraser in Marpole.
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IT support in Burnaby
Metrotown and Brentwood, and the business parks along Lougheed Highway and Still Creek.
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IT support in New Westminster
Downtown and Sapperton, and the Queensborough business district on Lulu Island.
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IT support in Richmond
City Centre, the offices and logistics firms around YVR, and the industrial areas of East Richmond.
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IT support in Coquitlam, Port Coquitlam and Port Moody
Coquitlam City Centre, the industrial areas along the Mary Hill Bypass, and Suter Brook in Port Moody.
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IT support in Delta
The Tilbury and Annacis Island industrial areas, and the offices and clinics of Ladner and Tsawwassen.
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IT support in Surrey
Surrey City Centre, Newton and Cloverdale, and the Campbell Heights business park in South Surrey.
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IT support in White Rock
The offices and shops along Johnston Road and Marine Drive.
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IT support in Langley
The City of Langley and Langley Township: Willowbrook, Walnut Grove, Aldergrove and the Gloucester industrial estates.
Outside that stretch: the North Shore, the Fraser Valley past Langley, the Sea-to-Sky corridor and Vancouver Island are covered by arrangement. Remote support works the same anywhere.
What needs a visit, and what does not.
On-site
- Firewall and router installs, and replacing consumer gear
- Wi-Fi coverage walks and access-point placement
- New laptops and desktops, set up and handed over at your desk
- Server, network-cabinet and backup hardware work
- Office moves and new-site setups
- A first review of everything, in person
Remote
- Help desk for staff, by email and screen share
- Monitoring, alerts and patching
- Microsoft 365 and Google Workspace accounts
- Device management: enrolment, encryption, remote wipe
- Database and server maintenance windows
- Software, data and AI projects
The services we bring on-site.
- Firewall & Network SecurityFirewalls, VPNs, Wi-Fi and network segmentation, set up, documented and kept patched.
- User & Access ManagementAccounts, MFA, single sign-on and permissions in Microsoft 365 or Google Workspace, from hire to exit.
- Device ManagementLaptops, desktops and phones enrolled, encrypted, patched, and wipeable if one goes missing.
- Database ServicesSetup, backups, tuning, upgrades and migrations for PostgreSQL, MySQL and SQL Server.
- Server Management & BackupWindows and Linux servers, file shares and backups: patched, monitored and documented.
Common questions.
Which areas do you cover on-site?
Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Delta, Surrey, White Rock and Langley: the stretch from Vancouver to Langley. Most of the rest of BC is covered by arrangement, and remote support works anywhere.
Can you support an office outside that area?
Yes. Monitoring, patching, accounts and help desk are remote anyway, and most work never needs a visit. For the work that does, such as a firewall install or an office move, we arrange a visit across most of BC.
Do we need a monthly plan to book a visit?
No. A monthly plan suits an office that wants its IT looked after continuously; a single job, such as a firewall install or a laptop rollout, is quoted on its own before any work starts.
Do you work with small offices?
Yes. Managed IT is priced per user per month, so it fits a team of a few people as well as a larger one, and the same practices apply at any size: admin accounts in your name and everything documented.
How do we get started?
Send a few sentences through the contact form. We reply within one business day, and most engagements start with a written review of your network, accounts, devices and backups.
Sheet 09 / 09Next step
Your next system, built for production and yours to keep.
Tell us what you are building. We reply within one business day with questions, a first view of the approach and what a discovery sprint would cover.