Support, Maintenance & Managed IT
Launch is the start of the work, not the end of our interest.
Software needs looking after: dependencies age, platforms change their rules and users find the edge cases. Our support plans cover monitoring, security updates, fixes and a budget for improvements, with response times agreed in writing.
Schedule 1
What is included
- C-3.1
Monitoring and incident response
Uptime, error and performance alerts watched by people, with agreed response times by severity.
- C-3.2
Security and dependency updates
Regular patching of frameworks, libraries, OS images and models, tested before release.
- C-3.3
Bug fixes and small improvements
A monthly allowance for fixes and enhancements, prioritised with you.
- C-3.4
Monthly health report
What happened, what we changed, and what is coming: certificates, deprecations, costs.
Schedule 2
Typical projects
- Software we built for you
- Software another team built and left
- App-store compliance updates each year
- Keeping self-hosted AI models current
Materials
- Sentry
- Grafana
- Uptime monitoring
- Dependabot
- Renovate
- Runbooks
Schedule 3
How it runs
- 01
Discovery · 1–2 weeks
We map the problem, the users, the data and the constraints, and agree what success will be measured by.
- 02
Blueprint · end of discovery
Architecture, scope, milestones and a fixed price for the first build phase, all in writing. You can stop here and keep the blueprint.
- 03
Build · weekly demos
Short iterations with a working demo each week, automated tests from day one and a shared board you can always see.
- 04
Launch & handover · planned cut-over
Staged rollout, monitoring switched on, documentation and a recorded handover session with your team.
- 05
Run & improve · optional
A monthly support plan, or nothing: the handover is written so that you never need us to keep the lights on.
Schedule 4
Common questions
Do you support software built by someone else?
Yes, after a short onboarding audit so we know what we are taking on, and so you know what we found.
Are we locked into a long contract?
No. Plans are monthly after an initial term, and the handover documentation is kept current, so you can leave whenever you choose.